Privacy policy

At Silk Spa, we value the trust you place in us when sharing your personal information. Guided by our “Services from the Heart” philosophy, we are committed to protecting your privacy and ensuring that your personal data is handled with the highest level of security and professionalism.

This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or utilize our services at our Hanoi location.

1. Information We Collect

To provide you with a personalized and seamless wellness experience, we may collect the following types of information:

  • Personal Identification: Name, email address, phone number, and nationality.

  • Booking Details: Preferred treatment dates, times, and specific service interests.

  • Health Consultations: Brief health-related information (e.g., allergies or physical conditions) provided during check-in to ensure your safety and treatment efficacy.

  • Digital Data: IP address, browser type, and usage patterns collected via cookies to improve our website’s functionality.

2. How We Use Your Information

Your data is used exclusively to enhance your journey with Silk Spa:

  • Service Delivery: Processing bookings, sending appointment confirmations, and managing cancellations.

  • Personalization: Tailoring treatments to your physical needs and preferences.

  • Communication: Sending exclusive offers, seasonal promotions, or newsletters (only if you have opted in).

  • Service Improvement: Analyzing website traffic and guest feedback to refine our hospitality and digital experience.

3. Data Protection and Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

  • Secure Storage: All digital information is stored on secure servers with encrypted access.

  • Confidentiality: Access to sensitive health or personal data is strictly limited to authorized personnel directly involved in your care.

  • Payment Security: We do not store full credit card details on our servers; all financial transactions are processed through secure, PCI-compliant third-party gateways.

4. Disclosure to Third Parties

Silk Spa does not sell, trade, or rent your personal information to third parties. We may only share data with trusted service providers (such as booking platforms or email marketing tools) who assist us in operating our business, provided they agree to keep this information confidential.

5. Cookies Policy

Our website uses cookies to enhance user experience. Cookies help us understand which sections of our site are most popular and allow us to remember your preferences for future visits. You may choose to disable cookies through your browser settings, though this may limit some features of the site.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request the correction of inaccurate or incomplete information.

  • Withdraw your consent for marketing communications at any time.

  • Request the deletion of your personal data from our records, subject to legal or contractual obligations.

7. Changes to This Policy

Silk Spa reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Effective Date.”

8. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your data, please contact our dedicated privacy team:

  • Silk Spa Hanoi

  • Address: 14D Hang Giay Street, Hang Buom, Hoan Kiem, Hanoi.

  • Email: privacy@silkspahanoi.com

  • Phone: 0987 898 333